Returns & Refunds

What is your return policy?
If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange. The item must be unused, in its original packaging, and with all tags attached.

How do I initiate a return?
To start a return, please visit bagsleatherbag.com and follow the instructions in the Returns section. You will need your order number and the email address used for the purchase.

How long does it take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable.

Can I exchange an item?
Yes, you may request an exchange for a different size or color, subject to availability. Visit bagsleatherbag.com to check stock and initiate an exchange.

What if my item is damaged or defective?
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Who covers return shipping costs?
For returns due to customer preference, the buyer is responsible for return shipping fees. If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return costs.

When will I receive my refund?
Refunds typically appear in your account within 7-10 business days after processing, depending on your bank or payment provider.

For further assistance, please visit bagsleatherbag.com.